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Airbnb says a third of its customer support is now handled by AI in the U.S. and Canada
Market Intelligence Analysis
AI-Powered
Why This Matters
Airbnb has implemented AI-powered customer support for a third of its North American customer service, as stated by CEO Brian Chesky, indicating a shift towards automation and efficiency.
Market Impact
Market impact analysis based on neutral sentiment with 80% confidence.
Sentiment
Neutral
AI Confidence
80%
Time Horizon
Short Term
Article Context
Note: This is a brief excerpt for context. Click below to read the full article on the original source.
Airbnb has shifted a third of its North American customer service to its AI agent, CEO Brian Chesky said.
Original article published by
TechCrunch
on February 14, 2026.
Analysis and insights provided by AnalystMarkets AI.
Analysis and insights provided by AnalystMarkets AI.